Employer Toolkit

Benefit from on-job and online training

Upskill your staff, improve their job satisfaction and add to the tourism talent pool with ServiceIQ's on-job and online training courses.

 

 

  • Everyone benefits from on-job training

    Whether you operate a tourism business or you want to further your career in the tourism industry, discover the way to fantastic visitor experience, great reviews and even more visitors with ServiceIQ's on-job training programmes. On-job training programmes can be free of charge if you upskill one of your team to be your workplace assessor.

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  • Introduction to Visitor Experience

    Online training

    Whether you run a service such as a café or shop, or provide accommodation, transport, activities or tours, delivering a positive visitor experience is essential to ensure your destination and New Zealand maintain a good reputation in the world market. Staff completing this course will know the skills and personal characteristics needed to help your business deliver a great visitor experience.

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  • Resolving Customer Complaints Effectively

    Online training

    Customers deserve and expect good service. Sometimes things don’t work out though, and a customer will complain. How effectively your people handle that complaint will have a big impact on how that customer views your business – and what they tell others about it. Staff who have completed this course will understand the value of complaints and the techniques for dealing with them, and be able to resolve most complaints quickly and effectively.

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  • Introduction to Customer Service Skills

    Online training

    The skills and personal characteristics needed to be successful in the customer service industry are covered. Staff completing this course will know the skills and personal characteristics needed to help your business deliver great customer service.

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  • Introduction to Preventing Theft and Fraud

    Online training

    When you work in the retail sector you have a responsibility to prevent customers, staff members, suppliers and delivery people from stealing from, or committing fraud against, your business. This course introduces the skills you need to help your business reduce losses through theft and fraud.

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  • Responsible Server Skills

    Online training

    People working in a business covered by the Sale and Supply of Alcohol Act 2012 need to know the legal responsibilities of their business and customers, and themselves. This course offers some simple guidelines about what is required to reduce or prevent intoxication, as well as advice on how to stay inside the law for staff serving alcohol. This course is also an introduction to host responsibility for people who wish to gain their Licence Controllers Qualification (LCQ) and become duty managers in the future.

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  • Being a Responsible Gambling Host

    Online training

    Every establishment offering TAB and pokies facilities must meet strict gambling regulations to protect members, guests and staff. This course covers responsible hosting, minimising gambling harm, and assisting problem gamblers. The course meets host responsibility requirements and includes video and printed reference materials.

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