Member Spotlight

Arataki Honey is sweet on WeChat Pay

Setting up WeChat Pay with PayPlus was simple and Chinese visitors are loving it, says Arataki Honey Visitor Centre Manager Hawke's Bay Division, Gayle Hutcheson.

As a tourism and honey retail business, Arataki Honey is getting more and more Chinese customers through its doors all the time and believes it's important to make them feel as welcome as possible, says Gayle.

“When I saw the WeChat Pay opportunity through TIA, I wanted to know more. I phoned and spoke to the team at PayPlus with a list of questions. I got clear, helpful and easy to understand answers to all my questions.

All gain, no cost

“Not only are there no costs involved but we are not paying credit card transaction fees on purchases so it is actually beneficial to us as a business.

“I applied quickly and easily using the online application process and the start-up kit arrived promptly. The set up was simple and literally took only a few minutes. We set it up with a tablet as it is portable, but there are other options. 

“Our Chinese customers are loving it and we have had quite a few transactions now. It is obviously something that they are really familiar with using and appreciate having it available for them here. 

Simple to use

Gayle says Wechat Pay is really simple to process and confirm a successful transaction, and payment into its bank account is usually the next day.

Her team are impressed by how easy WeChat Pay is to use so are keen to offer it as an option to Chinese customers; the accompanying point of sale material is easy for WeChat users to recognise.

“Simon and the PayPlus team are very helpful and easy to deal with. After the initial set up we have not needed any support given how easy everything has been."

Try it out!

"The Chinese tourism market in New Zealand can only continue to grow and I would really recommend trying out WeChat as a way to help connect with this market," says Gayle. 

"I think phone apps such as WeChat Pay will be the future for all payments eventually and it’s good to get ahead with the technology.”

TIA member WeChat offer

PayPlus is TIA’s preferred WeChat service provider. Find out more about WeChat and the PayPlus offer for TIA members.