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About TIA

Tourism Industry Aotearoa (TIA) is the only independent association that represents all sectors of New Zealand's large and diverse tourism industry. We accomplish what no single...

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TIA Media

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Resources & Tools

Events

TIA develops and delivers a suite of valuable member and industry events, including TRENZ, the annual Tourism Summit Aotearoa and regional Discussing Tourism events. We also...

About the Industry

Fulltime summers for 15 years!

Rachael Moore, Industry Advocate, TIA *Q. What qualifications did you attain at school? In which subjects?* I studied right through high school, achieving UE and then Bursary in...

Jan Lang

As TIA's Team Administrator, Jan provides admin support to ensure the efficient operation of the office. She supports managers and staff through a variety of organisational...

Recent Wins

Policy Positions

TIA'S policy positions are general statements of our stance on key issues Find out how our broader policy positions and submissions are developed.

Currently Working On

TIA speaks up when it counts. In consultation with members, we vigorously represent the tourism industry at all levels of government, at meetings, in submissions and...

Recent Submissions

Environmental submissions

Local government submissions

Blair Chalmers

Almost 30 years, 14 hotels and many locations after starting his career in the hotel sector, Blair Chalmers now resides in Rotorua, one of the country’s...

Paul Columbus

Paul Columbus has more than 35 years’ experience in the hotel sector, including 10 years in senior management roles in New Zealand with Millennium Copthorne Hotels...

TIA Projects

These projects are long-term initiatives where TIA is working with stakeholders to achieve tangible results for the tourism industry.

Oz passenger tax freeze

Positively, the Australian Government has agreed to freeze the holiday tax - the Passenger Movement Charge - for the next five years, a compromise that will...

Colin Yonge

Colin helps deliver the core suite of TIA events, including the annual Tourism Summit Aotearoa, Discussing Tourism regional events, the New Zealand Tourism Awards and the...

TIA in the News

New Zealand Story

The New Zealand Story toolkit provides a practical set of business resources to help New Zealand exporters communicate to the world the distinctly Kiwi attributes that...

Michele Cole

Michele Cole has more than 24 years’ experience in the travel and tourism industry, in both hotel and airline sectors. She is currently the General Manager...

Convention Centres Are Go!

TIA has long been lobbying for an international convention centre and a network of regional convention centres to help New Zealand attract lucrative international conferences. Recent advocacy...

Air Connectivity

TIA pushes for liberal air services agreements (ASAs) with a primary focus on agreements with countries that are more likely to grow sustainable air connections. TIA supports...

Infrastructure & Investment

More visitor accommodation is the highest priority infrastructure needed to support the future growth of New Zealand’s booming tourism industry, according to new research carried out...

TRENZ 2018

TRENZ, New Zealand’s biggest annual international tourism showcase, will be held in Dunedin for the first time in 2018. Applications will open later this year.

2018 New Zealand Hotel Industry Conference

The 2018 New Zealand Hotel Industry Conference will be held at Cordis, Auckland (formerly The Langham, Auckland). This conference is the largest and most important annual...

TIA Board of Directors

Jeroen Jongejans (Co-Deputy Chair)

Jeroen Jongejans is a director of Dive! Tutukaka, an award-winning Northland business. He has been involved with the adventure tourism and outdoors industry for over 20...

Steve Sanderson

Steve Sanderson has been the Chief Executive Officer of Wellington Airport since February 2012. Prior to that, he was the Chief Executive at Queenstown Airport for...

Note from the TIA Chair

In 2014 our industry set ourselves the target of growing tourism’s value to $41 billion a year by 2025. At the time, that seemed to be an...

Graeme Stephens

Graeme Stephens began as Chief Executive at SKYCITY Entertainment Group in May 2017 with deep expertise in the gaming, hospitality, and leisure industries. Prior to SKYCITY, Graeme...

TIA Team

Chris Roberts

Chris joined TIA as Chief Executive in July 2014. Previously he was a General Manager at Tourism New Zealand, with responsibility for government and stakeholder relations....

Bruce Bassett

Bruce joined the TIA advocacy team in July 2015. His main task is to advance the Tourism 2025 growth framework[http://tourism2025.org.nz/] by advocating for its use across...

Emily Byrne

Emily heads our events team, ensuring the successful delivery of TIA’s events portfolio, including the annual TRENZ and Tourism Summit Aotearoa. Since moving to New Zealand...

Sally Attfield

Having worked in the logistics industry in both NZ and offshore in senior roles for 20 years, Sally was tempted back to New Zealand to work...

Strategic Plan

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Hot pools to hobbits – Tourism Awards finalists named

From hot pools to hobbits and hotels, the finalists in the 2016 New Zealand Tourism Awards are a shining example of why this industry is enjoying...

Tourism 2025

TIA champions the Tourism 2025 framework which aspires to align the industry and grow annual tourism revenue to $41 billion by 2025 by growing value faster...

Responsible Camping

TIA spearheads the Responsible Camping Forum to manage community, social and environmental issues around freedom camping. The Forum has around 30 members from the private and...

Adventure Tourism Safety

We provide leadership and support to help strengthen safety across the important adventure tourism and outdoor sector. Read more. SupportAdventure initiative A big effort goes into encouraging and...

Tourism & Conservation

A partnership agreement between TIA and the Department of Conservation supports the growth of tourism and enhances conservation. DOC manages a third of New Zealand’s total...

Visiting Driver Safety

A lot is being done to educate visiting drivers about New Zealand road rules and driving conditions. We’re working with members, the wider industry and other...

Insight

New Zealand Tourism Dashboard

The New Zealand Tourism Dashboard is a one-stop shop for information about tourism. It brings together a range of government tourism research and insight into one easy-to-use...

People & Skills

Ensuring tourism businesses attract and retain staff with the right skills and attitude is a top industry priority. Led by TIA, the People & Skills 2025...

TIA Hotel Regional Chairs

TIA’s Hotel Sector represents the interests of more than150 members throughout New Zealand, including international chain, large independent and privately owned hotels. Our dedicated Hotel Sector...

Duncan Small

Duncan leads Air New Zealand’s work with local and central government and its work with international governments in places the airline flies to. He also leads...

Air Connectivity

An influx of new airlines and air services is profiting the whole industry, with on-the-ground operators set to benefit the most. TIA is a forceful advocate...

Activating Domestic Tourism

DGiT, the new and innovative online tool to help tourism operators and RTOs maximise domestic tourism, was launched on 22 November 2016. This is the first...

Improving Visiting Driver Safety

TIA is spearheading tourism industry efforts to improve visiting driver safety. We developed www.drivesafe.org.nz[http://www.drivesafe.org.nz], a website to educate international visitors (available in nine languages), and a...

New Dive Industry Group

TIA was instrumental in the development of a New Zealand Recreational Dive Industry Group as part of our leadership work to strengthen safety across the adventure...

Immigration

We advocate strongly to Immigration New Zealand/Ministry of Business, Innovation & Employment to make it easier for operators to employ and train foreign staff and also...

Insight

Ensuring the tourism industry has relevant, timely insight to help drive and track progress and respond to a fast changing environment is a TIA priority. We lobby...

Local Government

It is vital tourism operators have supportive local government partners who are working with them to attract visitors and manage the impact of growth. TIA is working...

Social Licence

Tourism will only achieve our Tourism 2025 aspirational goal if we maintain and enhance our social licence to operate. We are encouraging tourism operators to recognise the...

Tourism spending soars

Strong growth in overseas visitor numbers, together with a buoyant domestic tourism market, contributed to a record $3.8 billion increase in tourism spending in the past...

New Tourism Satellite Account

The 2016 Tourism Satellite Account was released on 26 October. It showed tourism spending is soaring to reach a record $34.7 billion in the year ending...

Massive tourism increase must be reinvested

TIA is calling on the Government to reinvest some of the massive tax windfall it has received from the tourism boom to ensure the long-term sustainability...

Rachael Moore

Bona fide action woman Rachael Moore is an outdoor and adventure safety specialist with years of experience under her belt. As TIA's Industry Advocate, Rachael ensures our...

New infrastructure funding report

Four of New Zealand’s key tourism leaders have jointly released a report to the Minister of Tourism proposing the establishment of a $130m annual fund to...

A career in making people happy

Sam Swaffield, Operations Manager, Crowne Plaza Auckland Since leaving school it has been a bit of a rollercoaster to get to where I am now. *Q....

So many career options

Victoria Hillman, Receptionist, Hotel St Moritz This award-winning receptionist says she doesn't know exactly where she wants to go in tourism, but that's why she loves...

Rose Northcott

Rose helps communicate TIA initiatives to members and the wider public and promote the importance of tourism, driving economic wealth and supporting jobs in communities across...

Students focus on freedom camping

TIA Insight Specialist Steve Riley met with Victoria University’s third year research course students who have just completed research in to freedom camping. Steve was asked to...

Tourism stays on the front bench

New Zealand’s $35 billion tourism industry is pleased that Labour Deputy Leader Kelvin Davis will take the tourism portfolio in the incoming Government. It is fitting that...

Scholarship winner off to a great start

2017 Tourism Industry New Zealand Trust Scholarship winner Laura-Madeleine Kuepper is thoroughly enjoying her tourism courses at Victoria University of Wellington, and life in the capital...

New Transport World takes off

Visitors are flocking to see Invercargill’s new Bill Richardson Transport World. “I think visitor satisfaction is the thing we are most proud of as this has been...

Full throttle tourism

Her mother is head of tourism at Taupo-nui-a-Tia College. She studied tourism Level 2 in her last year at school. But what persuaded Alice Orr to...

Scholarship winner's advice to students

Samantha McGhie’s $2500 Tourism Industry New Zealand Trust Scholarship helped with her first year of tertiary study and set her on the path to a fantastic...

New regional spend insight

New monthly insight which provides more information on domestic and international regional tourism spending is now available. The Monthly Regional Tourism Estimates were released for the first...

Tourist boom is manageable if we want it to be

In this Stuff Opinion Piece (12 June 2017), TIA Chief Executive Chris Roberts responds to recent articles in Fairfax publications that have made passing reference to...

DGiT is live!

The DGiT (Domestic Growth Insight Tool) website and online tool is the first major initiative to come out of a working group to activate domestic tourism,...

Auckland accommodation rate decision disappointing

The 1 June decision by Auckland Council to proceed with the targeted rate on commercial accommodation providers is extremely disappointing, the tourism industry says. Tourism Industry Aotearoa...

Hassle-free Tours expansion

Hassle-free Tours, a Christchurch based and family owned tour company, is investing nearly $2 million dollars in a project to expand their city sightseeing double decker...

Megan McSweeney

Megan McSweeney is the Director of Business, External Affairs and Tourism at Auckland War Memorial Museum. She leads commercial strategy and is responsible for all business...

Justin Watson

Justin is responsible for leading Christchurch International Airport's airline development, passenger attraction and commercial strategies. Prior to joining the airport, Justin was the Director of Trade,...

Richard Lauder (Co-Deputy Chair)

Richard Lauder held chief executive positions at five successful companies over a 20 year period in manufacturing, aviation and infrastructure contracting prior to joining Real Journeys...

Gillian Millar

Gillian Millar is the AccorHotels Vice President New Zealand, Fiji and French Polynesia. She was appointed to the role in April 2017, based in the Accor...

CityLife Hotel Receptionist recognised internationally

CityLife Auckland receptionist Priyanka Payal Sharma achieved equal second runner up in the global AICR World Receptionist of the Year awards at a glamorous event in...

Grant Webster (Chair)

Grant Webster was appointed CEO of thl in December 2008, before which he was Chief Operating Officer – Attractions Division with the company for three years....

Fergus Brown

Fergus Brown is Chief Executive of HPNZ, which is a full member of TIA, BYATA and an allied member of the Tourism Export Council New...

Graham Budd

Graham Budd is Chair of Regional Tourism New Zealand (RTNZ) and Chief Executive of Destination Queenstown. Graham has leadership and governance experience across a range of...

Stephen-England-Hall

Stephen England-Hall joined Tourism New Zealand as Chief Executive on 3 April 2017. Before joining TNZ, Stephen was Chief Executive of Loyalty New Zealand, the company behind...

Craig Harris

Craig Harris is Managing Director of ISS-McKays as well as holding directorships in marine, tourism and public companies. He was the founder of Cruise New Zealand,...

China Toolkit

The online China Toolkit is designed to inform your business about the Chinese visitor market and enable you to provide the best possible experience to our...

Adrienne Delahunty

Adrienne is a key part of our membership team. She is the person for members to get in touch with about changes to contact details, new cardholders,...

Steve Hanrahan

As Advocacy Manager, Steve ensures TIA members’ views are heard loud and clear. This includes talking and meeting with members and organisations whose work impacts on...

Ann-Marie Johnson

Ann-Marie’s job is all about communicating TIA’s work to members and promoting the economic and social value of the visitor industry to the wider public through...

Shelley Lancaster

Figures are Shelley’s forte. She manages TIA’s accounts, and those of several smaller associations whose books TIA looks after. Shelley describes her work history as “varied”, starting...

Access Westpac banking benefits

Westpac's long partnership with TIA to support the growth of New Zealand's tourism industry provides our members with a range of special deals including: an all-in-one, low...

Chris McGeown

Chris is responsible for the day-to-day running of TIA, managing the commercial partner portfolio and membership development. He brings a wealth of experience to the role,...

Steve Riley

Steve enjoys making insight more relevant to members by leading projects and initiatives that improve the insight available to the tourism industry. Steve was a key...

Cath Tate

With a passion for New Zealand, Cath is excited to play a key role in supporting New Zealand's vibrant tourism industry. As TIA's Operations and Membership Executive,...

Nienke van Dijken

She previously worked at TRC Tourism as a Project Researcher and has held a variety of tourism-related roles in New Zealand and overseas, including accommodation manager,...

Media Enquiries

For media-related enquiries, please contact TIA Communications Manager Ann-Marie Johnson, phone 04 496 5001, mobile 027 6004 565, email ann-marie.johnson@tianz.org.nz[mailto:ann-marie.johnson@tianz.org.nz] Send Ann-Marie an email if you want...

China FIT market

New, in-depth information on the China FIT market. Reports and tips include: Top tips year of the monkey Chinese FIT qualitative report Chinese food insights report Golf premium...

New submissions

Air connectivity submissions

Key tourism statistics

A one-page summary of the most up to date results for each of New Zealand's key tourism statistics. It is updated regularly throughout each month as new...

Cruise data by region

Cruise makes a significant economic contribution to many regions throughout New Zealand, encouraging regional dispersal and with the extended cruise season, helping smooth out seasonality. Cruise New...

The Power of Tourism

This infographic[/about-the-industry/] highlights the big and far-reaching contribution the visitor economy makes to New Zealand, supporting communities and businesses throughout the country.

State of the New Zealand Tourism Industry 2015

With New Zealand tourism on the upswing, the industry is in a good position to take stock of its future direction, according to The State of...

Employment submissions

Other submissions

Levies & compliance submissions

TIA Media Releases

Anthony Dey

Anthony Dey has been General Manager of the independently-owned Brentwood Hotel for the past seven years. Prior to that he was the hotel's Executive Assistant Manager...

Employer Toolkit

Social Media Tips

Health & Safety

The following tips and tools will help you strengthen health and safety across your workplace, and help you comply with new regulations that came into effect...

Sustainability

Sustainability

In November 2017 TIA launched the industry-led New Zealand Tourism Sustainability Commitment. It aims to see every New Zealand tourism business committed to sustainability by 2025...

Facebook

Employment

Tools, guides and information on HR and staff, employment law, and business support.

Instagram

LinkedIn

Pinterest

Other

Support TIA

TIA is New Zealand tourism’s peak industry body. We are the only independent association that represents all sectors of New Zealand’s large and diverse tourism industry. Through...

Become a Member

TIA leads the tourism industry and creates an environment that helps our members grow and flourish. We understand that being in business is challenging, even in the...

Grow your China market with WeChat

What TIA members are saying[#Testimonials] WeChat benefits[#Benefits] PayPlus TIA member offer[#Offer] About PayPlus[#About] Tourism businesses will have at least one Chinese payment system within 12 months, predicts TIA Chair Grant...

Become a Partner

TIA leads the tourism industry. We are the only independent association that represents all sectors of New Zealand’s large and diverse tourism industry. Collectively, our members make...

Contribute Funding

TIA develops and implements a variety of projects of strategic importance to New Zealand’s tourism industry, often in partnership with public and private sector organisations. These projects...

Travis Moriarty

Born and raised in South Africa Travis immigrated to New Zealand in 2007 and continued his hotel career by working in one of Auckland top 5...

Michael Patterson

Michael Patterson grew up in the Commodore, which is owned by his family who started the business 45 years ago. For the last 20-plus years, he...

Brian Howie

With 15 years working in senior HR roles in the UK, Brian Howie’s experience has been gained within a diverse range of industries including engineering, construction,...

Deane Agnew

Deane Agnew has been Manager of the Executive Residence Boutique Hotel since 2011. The hotel is part of the University of Otago. Deane has 30 years’...

JLT's employee benefits - special offer

TIA has partnered with JLT to provide our members with direct access to a wide range of Employee Benefits services and solutions. To discuss these employee...

Note from the TIA Chair

Following our June TIA Board meeting, I’m happy to report that your association is in a healthy and positive state – much like the industry it...

Note from the TIA Chair

Yesterday (9 March) we had the first TIA Board Meeting and ‘deep dive’ session for 2017. This short update is to keep you informed from a...

People & Skills 2025

The People & Skills 2025 framework was released in November 2015 to support the Tourism 2025 $41 billion aspirational goal and guide decision-making on workforce development...

New Tourism Forecasts

The Ministry of Business, Innovation & Employment (MBIE) has updated its tourism forecasts for key tourism markets for the 2016-2022 period. MBIE says visitor arrivals to New...

Tourism New Zealand

Tourism New Zealand produces a range of valuable tourism insight. The government agency responsible for marketing Destination New Zealand internationally, Tourism New Zealand produces a range of...

Statistics New Zealand

Statistics New Zealand is a rich source of data on a wide range of topics, from tourism and the environment to income and social wellbeing. It produces...

Monthly Regional Tourism Estimates

New monthly insight which provides more information on domestic and international regional tourism spending is now being produced by the Ministry of Business, Innovation & Employment....

Cultural Briefs

TIA’s Cultural Briefs will help you understand the expectations and needs of visitors from some of our non-traditional and emerging visitor markets. Brazil (2015) Indonesia (2015) China...

Videos & Images

TIA's Values & Brand

TIA's brand story Tourism Industry Aotearoa (TIA) is New Zealand's peak tourism industry organsiation. Our values *Share the passion *We share our passion for the visitor industry, for TIA...

Association Members

As the only independent organisation that represents all sectors of New Zealand’s large and diverse tourism industry, TIA counts many tourism associations and organisations amongst our...

Corporate

Corporate Icons Annual Report Download our 2016/17 Annual Report, outlining the activities and events TIA has carried out on behalf of members during...

TIA Updates

Mood of the Nation

‘Mood of the Nation’ research commissioned by TIA and Tourism New Zealand measured New Zealanders’ perceptions of tourism. The survey is conducted twice a year, with...

Member Login

Our new Member Login Area is coming very soon. In the meantime, if you want information on how to access TIA member benefits, please email info@tia.org.nz[mailto:info@tia.org.nz] or...

Tourism Funding

Tourism funding in this context relates to financial contributions provided through central and local government. There are two components to tourism funding – the source of...

Tourism Infrastructure

TIA recognises that significant public and private investment in infrastructure is required to support growth and the long-term sustainability of the industry. A failure to invest in...

Visas

TIA supports the on-going liberalisation of visitor visa policies to support visitation from key visa required markets like China, India and Indonesia. This includes lengthening the period...

Quick Facts & Figures

The facts Tourism is a vital contributor to New Zealand’s economic and social wellbeing, generating wealth and support jobs in communities around the country. Tourism is...

Visiting Drivers

TIA supports and is an active participant in the Safer Journeys’ Visiting Drivers signature project, led by the New Zealand Transport Agency (NZTA). The project has...

Responsible Camping

TIA leads the Responsible Camping Forum and encourages all campers to stay in holiday parks, Department of Conservation (DOC) camping grounds or other designated areas. TIA...

Peer to Peer Accommodation

TIA recognises that p2p or shared accommodation offers additional choice to consumers and that it fills an important need, especially over peak periods. TIA advocates that the...

Sustainability

TIA has established sustainability as an integral component of the Tourism 2025 Growth Framework. This is expressed through the New Zealand Tourism Sustainability Commitment that has...

Domestic Tourism

TIA ensures the value and nature of domestic tourism is well understood and works with the industry on ways to maximise its benefits. Under TIA leadership,...

Insight

Insight is a theme of the Tourism 2025 framework. TIA is committed to ensuring the development and creation of insight that is relevant, timely, accessible and...

Road toll stats reveal foreign driver fears unfounded

The number of crashes involving overseas licence holders — less than 6% of all fatal and injury crashes — had stayed relatively constant over the last...

TIA in the Tourism Sector

Click on the interactive graph below to find out more about TIA in the Tourism Sector.

Hotel report highlights investment opportunities

Tourism Industry Aotearoa (TIA) says a new regional hotel analysis released today by New Zealand Trade & Enterprise (NZTE) should help attract investment in the hotel...

'Speed dating' careers evening

Young TEC Wellington recently promoted tourism as a great career at a NZ School of Tourism ‘speed dating’ event . TIA Events & Marketing Specialist Jo van...

Immigration

Fast tracking job opportunities

A workplace programme led by AccorHotels is helping get hundreds of Kiwis off the benefit, into jobs and filling the skills gap. Since it started the programme...

DGiT - tool to boost domestic tourism

DGiT identifies which Kiwi leisure travellers you should target, when they want to visit, their motivation for travel, what else they want to do and their...

NZ Hotel Industry Awards - women wow judges

Women have dominated this year’s New Zealand Hotel Industry Awards, winning seven of the 10 individual awards, including the General Manager, Senior Hotel Executive and Outstanding...

Business as usual for most of the country

Media Release, 15 November 2016 While some travellers have had their travel plans disrupted, most of the country is largely unaffected by yesterday’s earthquake and it’s important...

Home

Studying tourism and loving it!

2016 Tourism Industry New Zealand Trust Academic Tourism Scholarship winner has continued into her second year of the Tourism Management Degree at Wellington's Victoria University and...

Hard work pays off

Bradley Garnett's advice to students considering a career in tourism is that "hard work pays off." The winner of both the 2016 Outstanding Young Hotel Executive...

TIA hotel insight

2015 was an exceptional year for New Zealand hotels which collectively recorded their best results in five years, according to TIA insight. National results[#Nationalresults] Auckland region[#Aucklandregion] Central Park region[#CentralParkregion] Rotorua...

TIA elects new chair

Grant Webster, the Chief Executive of Tourism Holdings Ltd (thl), has been elected as the new Chair of TIA. He replaces company director Grant Lilly who was...

Photo Competition winners

Congratulations to Peter May of the Glass Bottom Boat Whitianga, the winner of the Judges’ Choice photo in TIA’s 2017 Photo Competition. The judges said this...

Activating Domestic Tourism

ACTIVATE DGiT - the new online domestic tourism tool. TIA is spearheading a Domestic Tourism Working Group to help operators to maximise the value operators get from...

2017 tourism update

A presentation from economic consultancy Sense Partners on the 2017 tourism outlook and how New Zealand can make the most of surging demand. Download the presentation.

A traveller at heart

*Lauren Campbell is a Senior International Trade Consultant with the Interislander and KiwiRail. She’s enjoying a fantastic career in tourism.* *Q: What qualifications and subjects did you...

Student says get involved in tourism

Aleesha Crouch received a $2500 Tourism Industry New Zealand Trust Tourism Academic Scholarship in 2016. It helped with her first year of tertiary study and set...

Every day’s brilliant!

Steph Murray is the Operations Manager with The Legendary Black Water Rafting Company, Waitomo Caves. She's enjoying a fantastic career in tourism. Q:What qualifications and subjects did...

Kiwi students encouraged to pursue hotel career

An initiative introduced this year by the New Zealand School of Tourism and TIA has encouraged almost 100 Kiwi high school students to consider a career...

TIA POLLS

Your guide to councils

TIA Local Government Manifesto TIA's 2016 Local Government Manifesto identifies eight priority actions for councils to reap greater economic and social rewards from tourism. Use it to...

Tourism's priorities for Government

Check out the Labour, NZ First and Green party policies on tourism and related issues, including immigration and fresh water. TIA's Tourism Election Manifesto highlights the...

TIA 2016 Local Government Manifesto

Download our 2016 Local Government Manifesto and use it to lobby your local councillors and council CEO to get greater recognition for tourism in their planning...

Lobbying Toolkit

Tips and tools to help you lobby your local council and MPs. Show them the value of tourism to your community and how it can reap...

What fair share, Mayor?

With the Auckland Council set to proceed with the controversial commercial accommodation targeted rate, Mayor Phil Goff is saying it is all about paying a “fair...

Fresh Water

Fresh water is integral to New Zealand's visitor offering. It supports many of our iconic adventure and outdoor activities, and sustains the natural landscapes that are...

MBIE Tourism Infrastructure Report

The Ministry of Business, Innovation and Employment has released a report on tourism infrastructure setting out information for those interested in investing in the industry. The infrastructure...

We Want Your Views

TIA regularly consults members on a wide range of issues. We currently want your views on the following: Queenstown Lakes District Visitor Accommodation[#QLDC] National Park Management Plans[#National] Feedback...

Inzone Careers Coach

The Inzone Careers Coach is using technology to promote careers in tourism and other sectors to thousands of New Zealand students. Over 40,000 students participate in the...

ake disruption

(Stuff: 30 May 2017) Mainfreight​ workers are in for a bonus of thousands of dollars each after the freight company posted another record profit, partly thanks...

Freedom campers

Over the past five years, the number of freedom campers has plateaued. Total spending by freedom campers has increased significantly to around $250 million per year. The...

OTAs amend parity contract clauses

Expedia and Booking.com will amend price and availability parity clauses in their contracts with New Zealand accommodation providers to resolve a Commerce Commission investigation. The parity clauses...

Supreme Tourism Award winner rockets to success

Rotorua Canopy Tours, a business that in just four years has visitors raving and nature flourishing, has beaten off stiff competition to win the tourism industry’s...

Govt tourism support package a step in right direction

The Government’s new Tourism Infrastructure Fund is a step in the right direction, Tourism Industry Aotearoa says. At TRENZ 2017[http://www.trenz.co.nz/] today, Tourism Minister Paula Bennett announced new...

DOC's focus on tourism

The Department of Conservation established a new tourism team within their science and policy group. The Recreation, Tourism and Heritage team started on 1 July 2016....

Tourism industry calls for debate on user charges to fund DOC

It’s time for a national debate on charging for access to attractions on the conservation estate, according to TIA. The Tai Poutini West Coast Growth Study released...

Unlocking a lifetime of buying power

Customer experience should be uniform for all ages but too often, it is not, according to globally recognised thought-leader and Silver Group founder and CEO Kim...

Online Training

Upskill your staff, improve their job satisfaction and add to the tourism talent pool with these great value for money ServiceIQ online courses.

OTAs (Online Travel Agents)

OTAs are an issue for some of TIA’s smaller accommodation members, in particular hotels and motels. Our focus in this area is education – how can smaller...

Freedom camping problems 'solved'

Otago Daily Times - 9 Jan 2017 The days of Warrington residents stumbling across human waste in the dunes are long gone and locals say the Dunedin...

International recognition for top hotel staffer

*Priyanka Payal Sharma is a Senior Receptionist and Duty Manager at CityLife Auckland. Earlier this year, she flew to Paris to compete in the AICR international...

Working on our water

It has always been recognised as one of the world’s most precious commodities. It has been described by eminent scientists and others as the most pressing...

Discussing Tourism around the country

Tourism businesses around New Zealand are being invited to discuss the big challenges and opportunities facing them and their region at a series of events organised...

Mood of the Nation infographic

Mood of the Nation infographic image Download the full Mood of the Nation (March 2017) infographic, and click here for more information on the Mood of...

Stop getting greedy about taxing tourists

“Tax the tourist” seems to be the theme of 2016. Yes, tourism is booming but are we in danger of killing the goose that lays the...

Positive Easter trading law change

TIA has long advocated for Easter trading laws to be liberalised, and is welcoming the law change allowing councils to decide whether shops in their areas...

Positive Easter trading law change

The new Easter Sunday trading law will benefit both the tourism industry and local economies. TIA has long advocated for Easter trading laws to be liberalised, and...

Ellen Walden

Ellen joined the TIA Events team in July 2017 and will play a key role in delivering TRENZ, the annual international business to business tourism event. Graduating...

Making sense of the numbers - unravelling working holiday visas

In the April 2017 issue of Making Sense of the Numbers, TIA Insight Specialist Steve Riley unravels working holiday visas. Such schemes provide a valuable source...

DOC Toolkit

The Department of Conservation (DOC) manages a third of New Zealand’s total land area and is a highly valued participant in the tourism industry. Hundreds of...

Investigating a glacier gondola

Skyline Enterprises is investigating the development of a gondola to view the Franz Josef Glacier. Following discussions with the Department of Conservation and other parties, the...

We're a world leading adventure destination

New Zealand has maintained its place as one of the world’s leading adventure travel destinations in the 2016 Adventure Tourism Development Index. Produced by the Adventure Travel...

Social media targets young campers

Young international visitors who like to free camp on their travels around New Zealand are being targeted with an informative social media campaign this summer to...

Regional tourism's GDP contribution

This infographic shows regional tourism expenditure as a percentage share of regional GDP. It also shows international and domestic visitor spend by region for the year...

Tourism business tips

Tips and resources to help tourism operators succeed and thrive, including information on starting a business.

Investment in tourism infrastructure crucial

TIA has welcomed the report* on options for funding local and mixed use tourism infrastructure released today. “We are looking forward to hearing the views of industry...

Airbnb

TIA is working to develop a relationship with Airbnb. The peer-to-peer accommodation marketplace that is now well established in the New Zealand accommodation sector, and has more...

Business continuity planning

Practical information to help your business plan for an emergency and to help you, your staff and family prepare for a natural disaster.

Travel insurance offer

For your next trip, whether it's for leisure or business, domestic or international, get a travel policy that is tailored to your needs. TIA has partnered with...

From archaeology to glacier guiding

*A day in the life of Fox Glacier Guiding Customer Services Manager Christina Paterson can include a helicopter trip across the Southern Alps or crawling through...

Kaikoura Earthquake - Tourism Action Group

TIA is leading KE-TAG (Kaikoura Earthquake - Tourism Action Group) to guide the coordination of the industry and government tourism response to the recent earthquakes. Eight industry...

Making sense of the numbers - visitor spend

Attempting to understand what visitors spend isn't always easy. TIA Insight Specialist Steve Riley explores what the different government measures of visitor spend are, how they...

Auckland’s appalling targeted accommodation rate

By Chris Roberts, TIA Chief Executive How can Auckland Mayor Phil Goff think it’s OK to whack the city’s commercial accommodation operators with rates increases of 250%...

Larnarch Castle 50 year anniversary

TIA CEO Chris Roberts had the honour of opening a special exhibition at Larnach Castle on the Otago Peninsula on 2 March 2017. It’s 50 years today...

Fresh Water Management

Fresh water is integral to New Zealand's visitor offering. It supports many of our iconic adventure and outdoor activities, and sustains the natural landscapes that are...

Auckland Council needs to accept facts and drop targeted rate proposal

Auckland Council’s proposed $28 million targeted rate on commercial accommodation would have massive unintended consequences for the city and must be dropped, Tourism Industry Aotearoa says. TIA...

People & Skills

Many New Zealanders depend on the tourism industry for employment, particularly in regions where tourism is a significant contributor to regional GDP. Tourism directly employs 188,000...

Pricing & Value

Tourism is a global business and New Zealand tourism is competing in a very competitive international market. To maintain our position on the global stage as...

New insight partnership

TIA has signed a new partnership agreement with WelTec, the Wellington Institute of Technology, to produce the State of the Tourism Industry report. The newly designed report...

The value of water

In May 2017, the Ministry for the Environment advised it was looking into the value of natural capital for tourism use. That was one of our...

A Powerful Voice for Tourism

TIA advocates relentlessly on behalf of the tourism industry to create an environment where businesses can grow and thrive sustainably. Download our Spring/Summer 2017 Powerful Voice For...

Tourism Sustainability Commitment

Launched on 14 November 2017, the New Zealand Tourism Sustainability Commitment aims to see every New Zealand tourism business committed to sustainability by 2025 - our...

Pillow fight: ATEED boss says tourism funding base should be widened

The head of Auckland's tourism and events promotion organisation told the New Zealand Herald (4 May 2017) he would like to see a wider range of...

Targeted rate still unfair

Mayor Phil Goff’s review of the Auckland targeted rate on properties providing commercial accommodation has only succeeded in making the proposal even more inequitable, TIA says. The...

Tourism Election Manifesto

TIA's 2017 Tourism Election Manifesto Tourism for Tomorrow highlights the industry's nine priorities for a sustainable future, and what we want from the incoming Government: A sustainable...

Dunedin to host TRENZ for the first time

TRENZ, New Zealand’s biggest annual international tourism showcase, will be held in Dunedin for the first time in 2018, TIA announced today. “We are delighted that Dunedin,...

Making sense of the numbers

Developed by TIA and Venture Southland, this case study highlights how Regional Tourism Organisations can use DGiT (Domestic Growth Insight Tool) to gain a comprehensive picture...

Tourism Summit Aotearoa

TIA's 2018 Tourism Summit Aotearoa will be held in Wellington on 8 November. This national annual event brings together more than 200 business and government leaders...

Holiday Parks 'emerging star'

Jasmine Adams of the Rotorua TOP 10 Holiday Park has won the inaugural Holiday Parks’ Emerging Star Award for holiday park professionals under the age of...

Making sense of the numbers - unravelling regional insight

In the May 2017 issue of Making sense of the numbers, TIA Insight Specialist Steve Riley discusses what regional insight is available and how it can...

Real Journeys giving back

The Real Journeys Cruise-for-a-Cause this year will assist Forest & Bird with predator control and help train Southland & Otago Cancer Society volunteers. Each year Real Journeys...

Member Search

Search below to find out more about TIA's members! Our members range from small owner operated tourism businesses to large corporates. Collectively, they represent around 85% of...

Zealandia wins environmental award

Wellington eco-sanctuary and visitor attraction Zealandia has won the Leadership in Communication and Education award in the 2017 Green Ribbon Awards. The annual awards recognise outstanding contributions...

TNZ's 'voice of the visitor strategy'

The Department of Conservation and Tourism New Zealand have joined forces to promote a range of short and day walks to international and domestic visitors. Research...

Tourism Insight Framework

A Tourism Insight Framework to lead and manage the insight available to New Zealand tourism operators and support sustainable growth of the $35 billion industry was...

New tourism forecasts

The Ministry of Business, Innovation & Employment has updated its tourism forecasts for key visitors markets for the 2017-2023 period. Visitor arrivals to New Zealand are expected...

Amazing NZ Tourism Award Winners

Haka Tourism Group and its entrepreneurial leader Ryan Sanders scooped four 2017 New Zealand Tourism Awards at the 7 September gala dinner in Christchurch attended by...

New 'GO Glamper' fleet

GO Rentals, New Zealand’s largest independent rental vehicle company, has announced the introduction of its innovative GO Glamper fleet of camper trailers. Manufactured in the Waikato,...

Fuel crisis coming to an end

Good news for the tourism, aviation and trade sectors today with the temporary fuel disruption in Auckland coming to an end this weekend, reports Auckland Airport. The...

Unravelling the Philippines

Take a deep dive into the Philippines in our latest Making Sense of the Numbers report. Arrivals from this South East Asian market increased to 22,700...

Loving studying tourism

2017 Tourism Industry New Zealand Trust Scholarship winner Benjamin Kearns is loving studying tourism at Victoria University. He's also getting practical experience, working as a casual...

New Cordis Hotel

TIA Chief Executive Chris Roberts was one of the official ribbon-cutters for the new Cordis Hotel in Auckland (Wednesday 1 November 2018). The former Langham Auckland is...

Katrina Nicol

After working in the fashion industry and looking after her family for many years, Katrina changed direction several years ago and moved into the events sector. She...

Trina Edwards

Trina Edwards joined the TIA events team in October 2017 focusing on TRENZ, in particular international Buyers. An events professional with a career spanning the creative sectors...

Brooke Tomoana

Brooke joined TIA in September 2017 as our IT Specialist, supporting the team in ensuring all our technology related platforms are implemented, operate efficiently and are...

Brief to the Minister of Tourism

The tourism industry is delivering enormous benefits to New Zealand that can be maximised if the new Government works in partnership with the private sector, Tourism...

Tourism industry aims for sustainability

TIA has launched the New Zealand Tourism Sustainability Commitment, establishing eight Goals for the tourism industry to attain by 2025. Individual businesses are being invited to...

Tourism students given financial boost

Three Kiwi school-leavers planning a career in tourism each got a $2500 financial boost today as the recipients of the 2018 Tourism Industry New Zealand Trust...

Chinese take to independent travel

A significant milestone achieved for the 2016 year highlights the rapidly changing nature of the Chinese visitor market. Visa information provided by Immigration New Zealand shows...

Anna Black

Anna Black is the daughter of Peter Black, founder and Chairman of one of New Zealand’s first and longest running inbound tour operators, General Travel NZ...

Kauahi Ngapora

Kauahi Ngapora is of New Zealand Māori descent with Waikato-Tainui and Ngāi Tahu links. Kauahi has been involved within the tourism and marine transport sectors for...

Haka Tours embraces WeChat

Haka Tourism Group boss Ryan Sander is hugely enthusiastic about WeChat, saying it’s a key stepping stone into the China market and is already generating bookings. The...

New Tourism Insight Framework

The new Tourism Insight Framework aims to drive changes so that tourism businesses and stakeholders have the quality knowledge needed to make better informed decisions and...

New Zealand Tourism Awards 2018

The New Zealand Tourism Awards 2018 will be announced at a gala dinner in Christchurch on 6 September. Entries will open in the New Year. These...

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161109 Tourism industry needs more investment MR RD

Regional tourism expenditure as a percentage share of regional GDP

Regional tourism expenditure as a percentage share of regional GDP2

Regional tourism expenditure as a percentage share of regional GDP3

Regional tourism GDP compressed

Chris Jolly Outdoors

Regional tourism expenditure as a percentage share of regional GDP4

Regional tourism GDP compressed2

TIA Membership Privileges 2016 2017

TIA advertising opportunities

Support for tourism but some concerns

Working for accommodation FAQs

WSD Infographic

Definitive Guide to Social Media Marketing Marketo

KE TAG roading update 9 Dec 2016

KE TAG roading update 9 Dec 2017

Mood of the Nation November 2016

NZONE Skydive by Vasile Pop3

Targeted rates column

Big issues facing new Tourism Minister

Social media targets freedom campers

Auckland beach scene ATEED

Airbnb logo

TIA Letter of Support South East Coast Marine Protected Areas

TIA Letter of Support South East Coast Marine Protected Areas2

Warrington Domain freedom campers

Mighty Deuce thl

Regional tourism expenditure as a percentage share of regional GDP

Regional tourism expenditure as a percentage share of regional GDP5

Michael Patterson compressed

Michael Patterson

Michael Patterson cropped

Michael Patterson recropped