Ensuring tourism businesses attract and retain staff with the right skills and attitude is a top industry priority.
Building the Tourism Workforce
In 2018, the People & Skills Forum, led by TIA, commissioned Angus & Associates to develop a business case for a three-year package of initiatives designed to attract New Zealanders to careers in the tourism industry. Careers in Tourism was launched by TIA at TRENZ 2019 on 15 May.
The package aims to help attract the estimated 40,000 new employees needed to support tourism growth over the next five years.
The initiatives align with and support a range of government and industry activities including the Tourism 2025 industry growth framework People & Skills Report; the Government’s tourism strategy and the proposed changes to the employer-assisted temporary work visa system and regional workforce planning.
The business case has been informed by analysis of tourism workforce requirements, extensive consultation with industry and the joint TIA/ATEED Youth perceptions research.
Currently, a core group of around 23 made up of industry, Central Government and educators are working through the priorities and looking to incorporate the package into a larger work programme to address workforce issues.
People & Skills 2025 Framework
TIA's People & Skills 2025 framework was launched in November 2015 to support the tourism industry's ambitious growth goals.
Ensuring we have the right people in the right place at the right time is a top priority and critical to achieving the industry’s Tourism 2025 goal of $41 billion annual revenue by 2025.
Our industry is already facing acute labour shortages in some popular destinations at peak times of the year, and given the industry’s rapid growth, the pressures will only intensify.
The People & Skills 2025 framework is guiding how the industry makes decisions on workforce development over the next decade.
Perceptions research with ATEED
In 2018, TIA partnered with Auckland Tourism, Events & Economic Development to undertake perceptions research to better understand what young Kiwis think about working in tourism and who influences their thinking.
This research offers new insights for industry employers and educators so they can attract more young people and effectively retain and develop them into sustainable career pathways.
Hotel Industry Awards winners video series
In 2019, TIA commissioned a series of videos interviewing the 2018 Hotel Industry Awards winners, to better promote the fantastic and varied careers people can enjoy in the tourism industry. Each winner is interviewed in their work environment with their staff, showcasing their role and what they've learned on the job.
The video series can be viewed here as a Youtube playlist, and each individual winner's video is linked below.