Strategic Projects

Infrastructure & Investment

More visitor accommodation is the highest priority infrastructure needed to support the future growth of New Zealand’s booming tourism industry, according to research carried out by Deloitte for TIA.

Released on 12 April 2017, the other priority infrastructure types identified by TIA’s National Tourism Infrastructure Assessment are telecommunications, airport facilities, road transport, car parking, toilets, and water and sewerage systems.

The Assessment finds that the tourism industry will need to work closely with central and local government to achieve the required development to close these infrastructure gaps as market forces alone are unlikely to be sufficient.

Smart, coordinated and active interventions are needed to ensure tourism growth is sustainable, that the industry keeps growing its contribution to New Zealand’s economy and reaches its Tourism 2025 goal of $41 billion annual revenue.

Read the Summary PowerPoint

Read TIA's National Tourism Infrastructure Assessment Report

Read the Report Appendices

Read the Pipeline Projects Report

Read TIA's Media Release 

A comprehensive infrastructure assessment

Supported by a number of industry partners, TIA commissioned Deloitte to undertake the comprehensive National Tourism Infrastructure Assessment in August 2016.

Surveys, interviews and various data sources were used to assess 20 categories of infrastructure across 31 regions. 

We wanted to identify infrastructure gaps that have a high tourism impact, and require a great deal of coordination between the public and private sectors.

Need for a substantial infrastructure fund

At a national level, seven infrastructure types fall into this category – visitor accommodation, telecommunications, airport facilities, car parking, public toilets, water and sewerage systems, and road transport.

At a regional level, each region has a different pattern of priorities depending on local circumstances.

Three of the priority areas – car parking, toilets, and water and sewerage systems – are the types of facilities usually provided by local government. As an additional piece of work to the main Assessment, TIA commissioned Deloitte to estimate the scale of need for ‘local and mixed use infrastructure’ – facilities that are used by both residents and visitors.

This gathered information from councils around the country and TIA members on tourism-related infrastructure projects they might be contemplating.

The list was a real mixed bag of projects big and small, some ready to go, others just ideas. But it served to demonstrate the scale of the need. We have provided the results of that work to the government, and we believe it supports the case for a substantial Tourism Infrastructure Fund to support local projects.

Done well, this fund can address much of the concern for these local and mixed use infrastructure types.

The other priority infrastructure types – visitor accommodation, telecommunications, airport facilities and road transport – each need further investigation and development of specific approaches to ensure the right investments are made and gaps are closed. TIA will work with the public and private sectors to identify the best way forward.

About this project

Deloitte was the research project supplier. This consultancy brought deep infrastructure expertise to the project from its New Zealand and Australian-based tourism specialists. 

Initial results were presented at TIA's 2016 Tourism Summit Aotearoa in Wellington on 9 November. 

This project articulates the key infrastructure requirements of the tourism industry and barriers that exist. It does not, however, provide all the answers on how these needs will be addressed. Other work, such as an industry report released in December 2016 and commissioned by Air NZ, THL, Auckland Airport and Christchurch Airport, and policy work by the Ministry of Business, Innovation & Employment will shed more light in these important areas.  (See MBIE's tourism infrastructure report). 

It is anticipated that together, all these efforts will provide a substantive body of new information on what infrastructure is needed, when, and how it might be put in place. 

The findings will guide TIA's advocacy on behalf of the industry into the future.  They will also  inform central and local government on national and regional tourism infrastructure priorities, and will assist in informing investors of the opportunities available.

Thanks to everyone who has contributed to this important TIA project.


Tourism infrastructure fund 

The Government's Tourism Infrastructure Fund provides up to $25 million per year for the development of tourism-related infrastructure such as carparks, freedom camping facilities, sewerage and water works and transport projects.

Announced as part of Budget 2017, the Tourism Infrastructure Fund supports local communities facing pressure from tourism growth and in need of assistance – areas with high visitor numbers but small ratepayer bases, for example.


Other TIA activity

  • Influencing New Zealand Trade & Enterprise’s ‘Project Palace’ to provide greater insight into accommodation investment needs. The report was released in May 2016. 
  • Influencing the Ministry of Business, Innovation & Employment’s tourism infrastructure review to ensure government alignment on the key issues.

  • Working with the Department of Conservation to create an infrastructure development programme and support private sector investment that allows New Zealanders and international visitors to enjoy the conservation estate.

  • Ensuring tourism interests are recognised and protected in the reform of the Resource Management Act.

  • Investigating international approaches to meeting tourism infrastructure needs and identifying options for application in New Zealand.

  • Identifying the crucial infrastructure-related government policy and investment needed to support Tourism 2025.