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OTAs (Online Travel Agents)

OTAs are an issue for some of TIA’s smaller accommodation members, in particular hotels and motels.

Our focus in this area is education – how can smaller operators use them to their best advantage. Positively, OTAs can effectively target a market segment that has traditionally been difficult for small accommodation providers to reach.

In October 2016, Expedia and agreed to amend price and availability parity clauses in their contracts with New Zealand accommodation providers to resolve a Commerce Commission investigation.